If you are experiencing difficulties you can always get help by browsing any of the menus above.
Forgot your password?
If you can’t remember your password then enter your email address in the Forgot Password box on the home page and press send. We’ll email your password to that email address straight away. Unfortunately we are unable to give out passwords over the phone (and it’s quicker to have it emailed to you anyway!). If it’s taking a little while then don’t forget to check your Junk or Spam email box in case the password reminder is being held up there.
Looking for training documents?
For queries relating to how the Player or Encoder works, you can find downloadable training documents in PDF format here
FAQ’s?
For a list of frequently asked questions and answers, click here
Would you like to request an account?
If you would like to request access to the Play MPE® system in Australia and New Zealand then click here.
Would you like to speak to someone on the phone?
Australian users call 1300 780 238.
Our office hours are 9.00am - 5.30pm Mon-Fri (AEST)
New Zealand users call 0800 378 271.
Our office hours are 9.00am - 5.30pm Mon-Fri (Auckland time)
--> For assistance in converting time zones then click here.
Or you can email us at any time of the day using the contact us form here. We will respond to your query as soon as possible, but don’t forget to include your name, email address, phone number and a detailed description of your problem to help us respond as quickly as possible.